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Connectivity a hindrance to boom in BPOs: Conrad

Shillong, Jul 31: Chief Minister Conrad Sangma has remarked that connectivity issues have prevented the North East region of India from emerging as a hub of the BPO sector.
“It is not only about manpower which is a natural advantage for us, but it is about the ecosystem as a whole, wherein connectivity is a real issue of contention. With due incentive given to the private sector, from the point of view of air connectivity, we are looking forward to the upgrade in the ecosystem as required,” Sangma said while taking part in the e- symposium on ‘Emergent North-East India: Strategic and Developmental Imperatives – The BPO Sector’ which was organised by the Dr. APJ Abdul Kalam Centre for Policy Research & Analysis under the aegis of IIM Shillong today.
He also shared about his interactions with Prime Minister Narendra Modi on the concept of having sister state relationship and partnership, an idea which he strongly felt could bring about paradigm change if a bigger state could work in tandem with a smaller state on areas of strength and mutual benefit.
Sangma said that the e-symposium has been organised at an apt time. “Despite the kind of situation that we are in, this is something very positive,” he said.
Speaking on the Economic Task Force headed by him, Sangma said, “The task force was meant to bring out the different opportunities that could come out of the Covid situation and how Meghalaya in particular should adapt to this situation to be able to take advantage. When I look at what we had started and this symposium happening at this point of time, I think the timing is perfect.”
“We all know that this sector has great potential in the Northeast, and frankly speaking I have experienced this first hand, including the challenges, and what an entrepreneur has go to through in a sector like this given the lack of infrastructure,” he added.
Meanwhile, the Member of the Board of Governors, Nitin Sharma while speaking during the technical session said, “20 to 25 years before, BPO meant call centres, but things are now continuously changing. A lot of new trends have come into the picture where a region like NER is trying to find out its own place.”
He also pointed out the emerging technologies and trends such as robotic process automation, social media management, cloud computing and others which can add fuel to the growth of the BPO sector.